Legal · PAIA Manual

PAIA Manual

This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 ("PAIA"). It explains how to request access to records held by TRUTERA X (PTY) LTD.

Last updated: 14 June 2026 Effective date: 14 June 2026 Version: 1.0
Please note: This PAIA manual is provided in good faith and is kept under regular review by our legal counsel. For any questions, please contact [email protected].

1. About this manual

This manual is intended to help members of the public understand how to access records held by TRUTERA X (PTY) LTD ("Trutera X", "we", "us"). It is published under section 51 of PAIA and should be read together with our Privacy Policy (which deals with personal information under POPIA) and our Company & Legal Information page.

2. Particulars of the body

Registered nameTRUTERA X (PTY) LTD
Registration number2026/379872/07
Type of bodyPrivate body (private company)
Physical & postal addressSPACES, 50 Long Street, Cape Town, 8001, South Africa
Email[email protected]
Websitehttps://truterax.com

3. Information Officer

The sole director of TRUTERA X (PTY) LTD acts as Information Officer (registered with the Information Regulator of South Africa). All PAIA requests should be directed to the Information Officer at [email protected], or by post to SPACES, 50 Long Street, Cape Town, 8001 (marked for the attention of the Information Officer).

4. The PAIA Guide

The Information Regulator has published a Guide on how to use PAIA, available in all official languages. It can be obtained from the Information Regulator: inforegulator.org.za.

5. Categories of records we hold

  • Company records: incorporation and statutory records, tax records.
  • Client & project records: contracts, statements of work, project documentation, invoices.
  • Personnel records (if/when applicable).
  • Website & account records: account details (email, password hash, consent records), reviews, and security/rate-limit logs — as described in our Privacy Policy.
  • Correspondence and general business records.

Records are not necessarily available to the public; access is determined under PAIA.

6. Records accessible under other legislation

Certain records may be accessed in terms of other laws, including the Companies Act 71 of 2008, the Income Tax Act, the Value-Added Tax Act, and POPIA (for a data subject's own personal information).

7. Records available without a formal request

The following are available on our website without a PAIA request: our Company & Legal Information, Privacy Policy, Terms of Service, Cookie Policy, and Disclaimer.

8. How to request access

  • Complete the prescribed Request for Access to Record (Form 02) available from the Information Regulator.
  • Send it to the Information Officer at [email protected] with sufficient particulars to identify the record, the requester, and the form of access required.
  • Indicate the right you seek to exercise where the record is required for that purpose.
  • We will respond within the period prescribed by PAIA (ordinarily 30 days), and will notify you of any applicable fees.

9. Fees

A request fee and access fee may be payable as prescribed under PAIA. We will inform you of the applicable fees before processing the request, and may require a deposit where the access fee is substantial.

10. Remedies & complaints

If a request is refused, or you are dissatisfied with how it was handled, you may lodge a complaint with the Information Regulator, or apply to court, as provided for in PAIA.

11. Availability & updates

This manual is available on our website at truterax.com/paia.html and on request from the Information Officer. We review and update it from time to time.

12. Regulatory contacts